AGE & PURCHASE POLICY
Our goal at Flix Brewhouse is to make your movie-going experience as easy and efficient as possible. Our Purchase Policy is designed to provide you with the information you need to ensure a smooth transaction and trouble-free retrieval of your
tickets once you get to the theater. Please take a minute to read the following:
NO REFUNDS OR EXCHANGES
In accordance with our Terms of Use, Flix Brewhouse generally does not offer refunds or exchanges of tickets purchased on the Flix Brewhouse web site or via our mobile site. In addition, tickets purchased through Flix Brewhouse may be subject to a per-
ticket Booking Fee, which is non-refundable except in extraordinary circumstances where a theater was unable to honor your tickets (i.e., if a show time is cancelled, no seat was available in the theater, etc.). Before purchasing your tickets we urge you to
confirm the title, time and location of the movie or event that you wish to attend.
If you cannot attend a show time for which you have purchased tickets, you may contact the theater directly to inquire about refunds and exchanges. You must contact the theater's management at least 1 hour prior to your published show time, as they generally may not issue refunds or provide exchanges after show time. Any refund or exchange is at the sole discretion of theater management and can only be conducted at the theater. If a refund is available, management will only refund to you the ticket price. If you also wish to request a refund of our Booking Fee in extraordinary circumstances as described above, you should contact Flix Brewhouse's customer service (otherwise,
the Booking Fee is non-refundable, as stated above).
AGE POLICY
Those 17 and older may see any show any time. Ages 6 to 16: You are good to go for all rated G, PG and PG-13 shows as long as you are with a parent or responsible adult. It isn’t really appropriate for you to see rated R motion pictures though. Ages 2-5: You can see all G, PG and PG-13 movies at Flix that start before 7 pm, but not after. Guests under 2 are only allowed during Flix Junior events.
TICKETING
Please read your online confirmation carefully before arriving at the theater. When you get here, you can head directly to your seat—our team will check your ticket there. If you're unable to locate your ticket upon arrival, just stop by the Box Office and one of
our team members will be happy to retrieve your reservation.
BE PREPARED TO PRESENT YOUR CREDIT CARD AND YOUR PICTURE ID
When retrieving your tickets at the theater, Flix Brewhouse may require you to present the original credit card used to purchase your tickets, along with a valid photo ID.
PAYMENT METHODS
Flix Brewhouse accepts all major forms of credit cards.
If you have any questions about the information above, please contact us.